Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after your order is placed. You will receive another notification with tracking information when your order has shipped. 

Pre-Orders

Pre-ordered items will be shipped according to the approximate ship date shown in the product description.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

International Shipping

We offer international shipping.

Shipping charges for your order will be calculated and displayed at checkout.  

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Tori Soudan Brand is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@torisoudan.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Please note that UPS does not ship to P.O. Boxes. Shipments to PO boxes will be sent via USPS

Ship From Location

711 W 40th Street Suite 153 #202, Baltimore, Maryland 21211, United States


Max Handling Time

3 business days and order cut off time 3:00 pm


Carrier Service

UPS Ground

Shipping charges as per the locations in the United States(US). 

POLICY

We are happy to accept the returns of unworn merchandise (shoe soles must be clean) in sellable condition within 15 days of the date the order was shipped. We reserve the right to refuse items that show signs of wear.

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RETURN INFORMATION BY PRODUCT TYPE

Full Priced Items:

Full priced items can be returned for a refund, store credit, or they can be exchanged.

Sale Items:

Products marked as “Sale” cannot be returned for a refund. However, they can be exchanged, or a store credit can be issued.

Final Sale Items:

Products marked as “Final Sale” cannot be returned.

Presale Items:

Products marked as “Preorder” cannot be returned for a refund. However, they can be exchanged, or a store credit can be issued.

Fundraiser Sales:

Products sold using a fundraiser code cannot be returned for a refund. However, they can be exchanged, or a store credit can be issued.

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HOW TO PROCESS YOUR RETURN

Exchanges:

Exchanges can be initiated using our online return portal . We will email you once your return is received, inspected, and accepted. Please allow 3-5 days from the time your return is delivered to us to ship your new item. Return shipping labels are free of charge for exchanges.

Store Credit:

Store credits can be initiated using our online return portal . We will email you once your return is received, inspected, and accepted. We will issue a gift card for the same amount of your order (outbound shipping fees are non-refundable). Return shipping labels are free of charge for store credits.

Refunds:

Refunds can be initiated using our online return portal . We will email you once your return is received, inspected, and accepted. Please allow 3-5 days from the time your return is delivered to us to refund your order (outbound shipping fees are non-refundable). It will take 1-3 business days for your refund to appear on your original payment method. Return shipping labels are $12 for refunds.

Return Process:

To start a return, simply enter your order number along with your zip code, phone number, or email address using our online return portal. You will be able to print a label for the return. 

Shipping labels for exchanges and store credits are free for our customers. There is a $12 fee for return shipping labels.

Please email us at info@torisoudan.com if you have any questions.